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FAQs

Find answers to some common questions asked by our customers.
If you can't find what you are looking for please Contact Us.

  • 1. Where does EMD packaging equipment come from? READ MORE

    You can be confident that all the packaging machines and consumables we distribute come from one of these leading manufacturers such as Extend, Fromm Packaging, Transpak, Join pack, SMB, Atlanta Packaging, and MIP Industrial. We take pride in the quality of our packaging equipment. Each of our packaging machines undergoes strict quality testing and complies with ISO9001 certification.

    We stock a wide variety of products in our warehouse and delivery is usually within 3 business days.

  • 2. Do you offer free shipping? READ MORE

    Yes we offer free shipping on all our strapping, pallet wrapping and carton taping machines and consumable products for customers located in Sydney, Melbourne and Brisbane metro areas.

    If you are located outside these areas you can calculate your shipping cost at checkout or nominate to collect the goods from one of our warehouse locations.

  • 3. I live in a remote country town, how do I receive my goods? READ MORE

    We are more than happy to send your goods to your nominated east coast freight forwarder. Please enter their postcode details at checkout to calculate your shipping cost. Most freight forwarders are in Sydney, Brisbane and Melbourne metro areas and we will ship free of charge. You will just need to pay for the shipping from your freight forwarder to you.

  • 4. What forms of payment do you take? READ MORE

    We accept Mastercard and Visa credit cards. You can pay via Paypal or you can nominate to transfer the funds via bank transfer.

    All goods will not be shipped until we receive the total amount owing in full.

  • 5. What is your returns policy READ MORE

    EMD Packaging Systems value their customers and provide a full 100% money back guarantee that the product will do what we say it will and will be of high quality. If on delivery, you find your product is faulty, has been wrongly described, is different to the product purchased on the website or doesn't do what it is supposed to do you will receive a full refund. If you simply change your mind, there will be no refund given.

  • 6. How long does it take to receive my machines or consumables? READ MORE

    Standard delivery timeframes to metro areas is 3 business days. In the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

  • 7. How do I assemble my machine? READ MORE

    Every machine comes with an instruction booklet, with a step-by-step guide on how to assemble and operate your packaging machine. We do offer an installation service in Sydney, Brisbane and Melbourne metro areas. Please contact EMD for a quote.

  • 8. Why is stretching the film so important? READ MORE

    Stretch wrap is designed to provide a protective skin to reduce the change of movement of your load during transport. It provides positive pressure to hold your load in place whilst allowing a small amount of movement to help protect your goods if your pallet is accidentally dropped or involved in a traffic accident.  EMD Packaging provides a wide range of different sizes and types to meet most requirements.

  • 9. How do I select the right pallet wrapping machine for my business and what do they cost READ MORE

    EMD Packaging offers a wide variety of pallet wrappers to meet your requirements. Pallet wrapping machines can increase production output and help improve OH&S as well as reducing labour costs and stretch film spend.

    The best type of machine for your business will depend on your production output the number of pallets you need to wrap daily. Pallet wrappers to process less than 15 pallets per day are available from as little as $5000. For over 16 pallets a day, stretch wrapping machines range from $8,000 depending on the environment and the type of objects to be wrapped

    Our Fast Product Finder has been developed to help you choose the right stretch wrapping machine for your application.

  • 10. How often should I service my machine? READ MORE

    We recommend servicing every six months as a minimum, but many machines have different service intervals depending on conditions. It’s best to discuss your servicing requirements with EMD Packaging.

  • 11. If my packaging machine breaks down how long will it take to fix and receive all the parts? READ MORE

    EMD have service technicians located in Sydney, Brisbane and Melbourne who can be onsite within one business day. We stock a wide range of spare parts and can usually get you back up and running very quickly.

    We also offer telephone support during business hours and we have technicians we can call on outside of the metro areas who can usually get to you quickly if required.